Account & Data Deletion

You can permanently delete your AOG Off Grid account and personal information at any time. This page explains how to do it and exactly what happens to your data.

How to delete your account

If you can sign in: go to Account Settings, scroll to Delete Account, confirm your password, type DELETE, and submit. Your account is removed immediately and you'll receive a confirmation email.

If you can't sign in (for example, you registered another way or lost access): email us at from the address on your account and ask us to delete it. We'll verify the request and process it, typically within 30 days.

What gets deleted

Your personal information is permanently removed from your account, including your name, email address, phone number, and any saved shipping address, along with your saved wishlist and any pending password-reset links. Your login is disabled and cannot be restored.

What is retained, and why

If you have placed orders, the order records themselves are kept in de-identified (anonymous) form because we're required to retain transaction records for tax, accounting, and legal purposes. These records are no longer linked to a usable account, and you will lose access to your order history. This is permanent and cannot be undone.

Questions

If you have any questions about account or data deletion, contact us at .