Last updated: July 30, 2026
We currently ship only within the 48 contiguous United States and Washington, D.C. We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, or APO/FPO addresses. Orders with an out-of-area address can't be completed at checkout.
Most in-stock items ship within 1–3 business days. Because your order may be fulfilled directly from one of our suppliers, an order with items from more than one supplier may arrive in separate shipments. You'll receive tracking by email as each shipment goes out.
Shipping is calculated at checkout. Qualifying orders may ship free within the lower 48 — the threshold is shown in your cart. Oversized or heavy items (large battery banks, panel pallets, all-in-one units) may ship by freight; for freight deliveries, please have someone available to receive and inspect the shipment.
Please inspect your order at delivery. If a package or pallet arrives visibly damaged, note it on the carrier's delivery receipt and photograph it before signing. See "Damaged, defective, or wrong item" below.
All sales are final. We do not accept returns or exchanges for change of mind, buyer's remorse, or ordering the wrong product. Off-grid components are chosen for a specific system, and as a direct-ship retailer we can't restock or resell returned gear — so we put our effort into helping you order correctly the first time instead.
Before you order, use our free System Builder* to size and match your system, and reach out to us at with any questions. We're glad to help you pick the right gear before you buy so you end up with a system that works the first time.
* The System Builder and any sizing help we provide are planning tools that give estimates to help you choose compatible components. Final sizing, compatibility, and suitability for your specific installation are your responsibility, and estimates are not a guarantee of performance. Using these tools does not change our all-sales-final policy.
The only exceptions are items that arrive damaged, wrong, or dead on arrival (we send a free replacement), and manufacturer warranty claims on defects that appear later. See below.
If your order shows up damaged in transit, you received the wrong item, or the product is dead on arrival, contact us at within 7 days of delivery with your order number and photos of the item and packaging. If your claim is approved, we'll issue you an RMA (Return Merchandise Authorization). Here's how it works:
Please keep the original packaging until the claim is resolved. Do not ship anything back without an approved RMA, or it may be refused.
Every product is covered by its manufacturer's warranty. If an item develops a fault after it's been in use, contact us and we'll help you open a warranty claim with the manufacturer. Under most manufacturer warranties, the repair or replacement is provided at no charge, but you are responsible for shipping the item to the manufacturer's service center, per that manufacturer's terms. Warranty length and coverage vary by product.
Need to cancel? Contact us as soon as possible. We can usually cancel an order before it ships, but once it's handed to the carrier it falls under the return policy above.
We're happy to help — reach us at and we'll walk you through it.
Manufacturer warranties are separate from this policy and are provided by each product's manufacturer.
Bugs, confusing bits, or ideas — all welcome. Thank you!
