Privacy Policy

This Privacy Policy explains what information AOG Solutions LLC ("we," "us," "our") collects when you use aogoffgrid.com (the "Site"), how we use it, and the choices you have.

1. Information We Collect

When you create an account, place an order, or contact us, we may collect:

• Name, email address, and phone number
• Shipping and billing address
• Order history and preferences
• Messages you send us

Payment information — When you make a purchase, your payment card details are collected and processed directly by Stripe, our payment processor. We do not receive or store your full card number on our own servers.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations, shipping updates, and customer service communications
• Respond to your questions and requests
• Improve the Site and our product offerings
• Detect and prevent fraud

3. Sharing Your Information

We do not sell your personal information. We share information only as needed to:

• Fulfill your order — your shipping address and order details are shared with the specific third-party vendor fulfilling that product, solely for the purpose of shipping it to you
• Process payment — through Stripe, our payment processor
• Operate the Site — through service providers who help us run our email and analytics systems
• Comply with the law — if required by legal process or to protect our rights

We do not share your information with third parties for their own marketing purposes.

4. Cookies and Analytics

We use Google Analytics to understand how visitors use the Site — things like which pages are popular and how people navigate the store. This helps us improve the shopping experience. Google Analytics uses cookies to collect this information; you can control cookies through your browser settings, though disabling them may affect how the Site functions.

5. Data Security

We take reasonable measures to protect your information, including secure payment processing through Stripe and access controls on our systems. However, no method of transmission or storage is 100% secure, and we can't guarantee absolute security.

6. Data Retention

We keep your account and order information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Choices

You can:

• Update your account information anytime through your account settings
• Request a copy of the personal information we hold about you
• Request that we delete your account and associated information, subject to any legal requirements to retain certain records

To make any of these requests, contact us through our contact page.

8. Children's Privacy

This Site is not directed at children under 13, and we do not knowingly collect personal information from children under 13. If we learn we've collected information from a child under 13, we will delete it.

9. California Privacy Rights

If you're a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, request deletion of that information, and opt out of the sale of personal information. As noted above, we do not sell personal information. To exercise any CCPA rights, contact us through our contact page.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent changes. We encourage you to review this page periodically.

11. Contact Us

Questions about this Privacy Policy or how we handle your information? Reach out through our contact page.